Royal Winglinks Travel and Tours - Frequently Asked Questions

Frequently Asked Questions

When I click on BOOK NOW on any Royal Winglinks product/service of my choice, does this mean I have to pay for it already?

Not necessarily. To book is just to request for a reservation or inquire further based on your specific requirements. In fact, once you book, you are not automatically confirmed. Royal Winglinks Travel shall reply to your booking request for the status whether it is CONFIRMED, WAITLISTED, UNABLE TO CONFIRM or NOT AVAILABLE.

I got a reply for my booking and there is an OPTION given to FINALIZE, what does this mean?

An OPTION is the deadline given by the supplier for you to purchase or pay for your requested service. Finalize also means to pay. If your reply status was CONFIRMED, it can only be guaranteed confirmed for your actual use when you decide to finalize or pay for it on or before the OPTION date given. Once no purchase is made after the OPTION, your booking will be automatically cancelled and no confirmation is guaranteed should you decide to rebook.

The reply I got for my booking was “BOOK AND BUY”. What does this mean?

Book and Buy” is a term you may encounter for tour packages and airline seat blockings. This normally happens during super peak season when hotels and flights are overbooked and their rooms are confirmed only upon pre-payment. In effect, our guests would have to make a non-refundable guarantee deposit once a booking is made. No OPTION is given since once you decide to BOOK AND BUY, it is considered guaranteed once the room or seat is confirmed and no refund is given for cancellation, whatever the reason may be. On the other hand, if it turned out that the room/hotel or seat requested is not available after payment of deposit, full amount will be reimbursed to you.

What is an e-ticket?

An e-ticket is the electronic version of the conventional paper ticket. It’s an electronic file that is stored in the database of a computer instead of being printed down on paper. Can come in handy, because in case of theft or loss you can still depart. Most airlines, nowadays, normally issue e-tickets and a certain surcharge is usually imposed if a passenger selects a paper ticket.

What is travel tax, how much and to whom does it apply?

Payment of Philippine Travel Tax is imposed by law for all Filipino passport holders, returning resident (immigration status 13A, B, C, D, E, G), Recognized Filipino Citizens (RFC) & Permanent Residents (immigration status RA7919 & RA7837), as well as other nationalities staying longer than one (1) year in The Philippines.

It must be paid only upon leaving The Philippines. It is charged by the airline on top of the purchase price of your international ticket. Foreign nationalities may therefore be requested to present their passport with visa status, or in its absence, the latest stamp of arrival in The Philippines. The amount is Php 1,620 per adult. A Reduced Travel Tax certificate can be requested from the Philippine Tourism Authority for children 2 to below 12 years old so they will pay only Php 810.

Why do I have to pay insurance for my airline ticket?

Since 11 September 2001, airlines worldwide could no longer cover war risk with their insurance brokers. They therefore come up with an additional charge to be borne by the passenger called “war risk tax” or “insurance surcharge”. This is already included when you pay your airline ticket.

Is there a terminal fee?

Yes, it is collected at the airports by the Air Transportation Office booth from each departing passenger. For international departure, Php 750 is collected per person. For domestic flights, it is Php 200 (Manila), Php 100 (Cebu) or Php 40 (Davao) and smaller amounts (i.e. Php 15, 35 or 45) apply for smaller airport in the country.

Where is the airport terminal in Manila?

Manila has three (3) airport terminals, located on three (3) different locations:
- Ninoy Aquino International Airport (NAIA), also called Terminal 1 is used for all international flights except Philippine Airlines and Air Philippines.
- Centennial Airport, also called Terminal 2, is used for all international and domestic flights of Philippine Airlines and Air Philippines.
- Manila Domestic Airport is used for all domestic flights within the Philippines, except for Pacific Airways, Philippine Airlines and Air Philippines which have their own facilities.

What is the distance between each airport terminal in Manila?

NAIA is located approximately 7 km. south of the main tourist areas of Ermita and Malate in Manila, and approximately 7 km southwest of the main business area of Makati. The Manila Domestic airport is located approximately 3 kms away from NAIA. The Centennial Airport is located between NAIA and the Domestic airport at approximately 1 km east of NAIA. However, getting from one airport to another is expressed mainly in time rather than in distance due to the permanent traffic congestion. To get from one terminal to the other would take up to one (1) hour. We therefore recommend sufficient time allowance for check-in specially for those with connecting flights.

When do I have to check-in?

Domestic check-in counters open two (2)hours before scheduled flight/ferry departure. You have to be there latest one (1) hour before published departure time. International check-in counters open three (3) hours before scheduled flight departure and you have to be there latest two (2) hours before published departure time. Your confirmed reservation shall be cancelled and released to waitlisted passengers if you fail to check-in at least 45 minutes (for domestic) and one hour (for international) before scheduled departure.

Pls take note:
- You have to present any identification card or proof of identity upon check-in at the Domestic Airport, and birth certificate or proof of date of birth for passengers 12 years & below.
- Liquid or gel-type substances may only be transported in the check-in luggage. Passengers may NOT have in their possession liquid or gel-type substances such as beverages, shampoo, suntan lotion, cream, toothpaste and hair gel of any size at the final airport security checkpoint except if: (1) traveling together with infants or minors who would need baby formula, breast milk or juice; (2) in possession of prescription medicine.

What modes of payment are acceptable?

Royal Winglinks Travel & Tours accepts cash in person or through Telegraphic Transfer. After the transfer, we would require a fax or email of the Transfer Form or bank deposit slip to validate your confirmed booking.

Credit card are accepted only for clients within Manila. Actual credit card and signature of cardholder is required per bank policy.

What currencies are accepted for payment?

US Dollar or Peso are acceptable. Conversion rates may be used when necessary especially when the rate is quoted in US$ and you might want to pay in Peso or vice versa.

Can I change money upon arrival at the airport?

Yes, as there are various bank offices and ATMs at the NAIA & PAL terminals, while there is a BPI bank outside and Money Changer inside the Domestic Terminal.